CrystalFive
CrystalFive
Your Privacy Matters

Privacy Policy

How we collect, use, and protect your data

Last updated: January 2026

1. Data We Collect

  • Account: Email, username, profile picture (from Discord or Google)
  • Server: Server name, settings, usage statistics
  • Connection: IP address (for security purposes only)
  • Payment: Processed via Paddle - we never store card details

2. How We Use Your Data

  • Provide hosting services and manage your account
  • Improve and develop our service
  • Protect the service from abuse and security threats
  • Communicate with you about your account and subscription

3. Data Sharing

We never sell your data.

We only share data with:

  • Paddle - for payment processing
  • Hetzner Cloud - for hosting relay servers
  • Government authorities - when legally required

4. Your Rights

You have the right to:

  • Request a copy of your data
  • Correct inaccurate data
  • Delete your account and all data

5. Security

We use TLS 1.3 encryption to protect your data in transit and at rest. All connections between your app and our servers are fully encrypted.

6. Data Retention

We retain your data for as long as your account is active. When you delete your account, all your data is permanently deleted within 30 days.

7. Contact

For privacy-related inquiries:

privacy@crystalfive.host